Cases
Cases: Shoplifting, Insurance Fraud, Case Study / Studies, Summit Loss Prevention Consulting, Inc., Indianapolis, Indiana (IN)
Tony Jarana, President of Summit Loss Prevention Consulting, has worked on
thousands of different types of cases during a quarter century of field
work and loss prevention management.
We present just a few examples of the
many complex situations in which you may find yourself, such as:
- Eliminating internal theft of a few dollars per haircut in a small hair salon chain
- Halting a major security breach in the release of a Hollywood blockbuster's holiday DVD release
- Uncovering contractor insurance fraud
- Locating witnesses that do not want to be found
Click a link
below to scroll down to case study topics.
Internal Theft
Whether lasting a few days or many months, Summit's highly
experienced investigators will provide the skills needed to
successfully complete a comprehensive internal theft investigation; from consulting
with law enforcement to locating and interviewing witnesses to background
checks and surveillance.
We have performed 1000's of investigations of all types and sizes, from cashier
fraud within a small family owned hair salon chain to a major Hollywood
motion picture studio and the pre-release theft of a holiday season DVD release.
We can help your company solve any size or type of internal theft
problem. Our loss prevention specialists can perform an onsite security
assessment, conduct employee background checks and interviews, recommend
and implement changes in security policies and procedures, and even act
as your company's loss prevention department, if required.
Case Study: The Disappearing Discs
Read the complete story: The Case of the Disappearing Discs
Case Study: Just Trim a Little Off the Top
Read the complete story:
Just Trim a Little Off the Top
Shoplifting
Shoplifting presents more problems to retail businesses than just the
loss of product, as the case study below illustrates. Employing
personnel properly trained in dealing with shoplifters is more important
than preventing the act itself. Improper handling of suspects can
result in a dismissal of criminal charges; or worse, claims against you
personally, the employees involved, and the company, could be filed in
civil court.
Case Study: The Injured Shoe Shopper
A national retailer had two Loss Prevention Officers (LPOs) working on a February night in a store in
northern Indiana several years ago. From the Loss Prevention Office in
the rear of the store, the two were observing the monitors of the
store's video surveillance system (CCTV) when they detected a female
customer in the shoe department.
The experienced LPOs both watched as the woman removed the shoes she was
wearing when she entered the store and put a new pair of shoes on in
their place. The woman then took her old pair of shoes and placed them
in the empty shoe box and ...
Read the complete story:
The Case of the Shoe Shopper
Case Study: The Over-Aggressive Big Box Floorwalker
At a 'big box' home center store in Michigan, on the outskirts of
Detroit, a Loss Prevention Operative, more commonly known as a
'floorwalker' was making his normal rounds. 'Floorwalkers' are
trained LP staff members whose job entails posing as a customer and
continuously walking, or shopping, the store for a six-to-eight hour
shift.
On the day in question, this 'floorwalker' had been observing a suspicious customer as he was
shopping in the power tool aisle. The plainclothes LP Operative
witnessed the suspicious customer select a cordless drill and conceal it
on his waistline under a heavy winter coat. The suspect began making
his way to the exit doors of the store with the 'floorwalker' close
behind. The store management team and many employees were familiar with
the 'floorwalker' and he signaled to an Assistant Manager to let him
know that he was 'on' a suspect involved with a theft attempt.
The suspect departed the store without making any payment for the drill and the LP Operative,
assisted by two alerted Assistant Managers, stopped the man, confronted
him about the un-paid for item, quickly recovered it and...
Read the complete story:
The Case of the Big Box Floorwalker.
Insurance Fraud
Below are just two of the most recent insurance claims that Summit has
helped resolve favorably for their insurance company clients out of
numerous successfully completed assignments. Summit stands ready to assist
your company as well.
Case Study: Accidental Death of a Biker
A recent motorcycle death in Southern Indiana was a
tragic event for the family of the deceased as well as
the driver of the vehicle that was involved in the
fatality. The initial investigation of the
fatality was handled in a professional manner, but
the police investigation did not go beyond the physical
facts that presented at the scene.
SLPC was brought in and assigned the follow-up
investigation to verify the circumstances surrounding
the motorcyclist’s activities and behavior leading up to
the accident.
After 3 days working on the assignment, SLPC investigators were able to determine that
the
deceased was in possession of Schedule II narcotics
that he did not have a prescription for at the time of the accident. The information obtained by SLPC was
not in any police or Coroner’s report. SLPC apprised the
insurance carrier of this new information and it
significantly altered the death benefit payment from the
carrier due to the new evidence presented. Read the complete
story: The Accidental Death of a Biker
Case Study: Contractor Fraud on the Job Site
The owner of a business subcontracted to work on building a large retail store in central Ohio filed a theft claim with his new insurance company and the local police for over $67,000 in materials, tools and equipment from the job site. In pursuing the claim, the insurance company decided to retain SLPC to look into the matter in depth.
After only 2 days on the assignment investigators were able to determine that
the newly insured sub-contractor had filed 6 other theft reports and property loss claims with previous insurers and police agencies at the same building site.
Read the complete story:
Contractor Fraud on the Job Site.
Litigation Support
Case Study: Finding the Hard-to-Find Witness
Several years ago, a corporate Vice President was
killed instantly after he exited a helicopter he had
been flying in only moments earlier and was struck by
the main rotor blade of that aircraft. The helicopter
was part of the corporate fleet of aircraft, and
everyone on site that horrific day were employees of that same
corporation.
Despite the
corporation's every effort to prevent witnesses to
discuss the event an SLPC Senior Investigator was
able to identify and locate one witness to the tragic event.
With his knowledge of the corporation’s flight safety program and the
inadequate safety policies and procedures in place
within this Corporate Flight Operations Department,
coupled with his eyewitness testimony of the event,
the witness proved to be invaluable to the attorneys working on the
case.
Read the complete story:
Finding the Hard-to-Find Witness.
Help For Situations Like These
For information on how to we can assist you in similar situations to these
case studies, call 317-363-8312, send email to
info@SummitLossPrevention.com. or submit the short form below:
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